The Keys for Perfect Grocery Delivery

Since industrialization, the grocery sector has undergone a massive change. According to stats, by 2022, almost10% of sales of groceries will be made online, a whopping price of $133.8 billion. The coronavirus pandemic has made things easy, and the future looks promising. Customers are interested to avoid public places to get essentials through online grocery delivery options.

Importance of online grocery delivery

Previously, many of them resisted the online grocery delivery method as they could easily visit the market and pick vegetables. But the pace of eCommerce has forced grocery retailers to think and adopt the new model. It is done to meet the current demand and is a convenient way to shop. Not only can that, but buyers also save time and money in traveling and waiting in queues.

Types of online grocery delivery

In online grocery delivery methods also, three types are there. Buyers can opt for anyone to get vegetables and fruits at home.

Home delivery

In this method, consumers will place the order through an app. You have to provide the details of your address, payment system, etc. After that, the essentials are packed as per your requirements and delivered to your destination.

Remote collection points

It is a platform where purchasers will make the order online and pick them up from a remote collection point instead of getting the things delivered. The pickup location can be a post office, a local retail shop, a different retailer’s store, etc.

In-store pickup

It is a place which can be situated within a store and shoppers can get products they have ordered. It is similar to remote collection points but within a shop.

Tips to effective grocery delivery

When you choose an end-to-end delivery management software, several important keys are there to consider:

  • Focus on speed

The usability and simplicity of the platform need to be the top priority. Make it easy for shoppers to purchase food by an easy registration process. They must be able to add items to the cart, review and edit them, etc. Besides that, the order must be delivered on time, and fewer periods must be spent in a vehicle. In no way, delays must be there in the delivery process. You can achieve this with a delivery management software creating the most efficient routes to deliver products on time.

  • Managing rejections and returns 

The right app permits managing the order inventory seamlessly. A driver can reject essentials with a single click, and a business must also need drivers for order rejection. Every driver helps to have a customized delivery flow.

  • Stating the information upfront 

How annoyed can your shopper be when he finds his location is not eligible for delivery after spending hours picking things? That’s why it is always recommended to be clear with delivery restrictions, shipping times and prices, and special conditions.

  • Flexible delivery models

Flexible delivery models are another choice to be considered. Drivers must be able to fulfill both pickups and deliveries in the same route as well as for multiple inventory origin points. For multiple inventory origins points, the Pickpack delivery route optimization can dynamically handle any type of delivery model, including round trips.

  • Automating driver actions

Automation and flexibility are the two most vital factors in a smooth delivery. It includes car loading orders, contactless delivery tasks, in-app communication with the end customer, automating task enforcement, etc.

  • Automatically update the driver app.

In grocery deliveries, it’s common to make last-minute changes, like delivery address or delivery time by customers. The Pickpack platform and the auto-dispatch mechanism can handle any last-minute changes by assigning the orders to the optimal driver as well as handling optional constraints. The driver gets a notification for the respective changes, which get automatically get updated in the Pickpack Driver App.

The bottom line

Although it is difficult to predict what’s going to happen tomorrow, as of now, online grocery shopping is at its peak. The trend is expected to continue over the coming years. Retails wishing to step into this field and win over competitors must consider the tips and different models in mind while choosing an app.

hitesh choudhary

The challenges of last-mile delivery

Worldwide parcel volumes are growing every year at 17% and are expected to reach $100 billion in 2020, with e-commerce representing a major portion of this volume.

E-commerce Growth, Evolving Consumer Expectations, and Greater Enterprise Awareness of Last-mile Delivery.

With consumers expecting faster delivery and a pleasant experience all the way to the delivery stage, more and more businesses are searching for a solution in the last-mile field.

They all wish to streamline their operational expenses and have the same target – the efficient delivery of products with minimum expenses.

The demand for fast and cheap shipping takes a serious portion of the profits of shipping companies, which requires them to find a solution and lower the costs.

The challenge is to complete more deliveries with less time, manpower, and resources. Any solution that increases efficiency is welcome.

How AI is a factor

Amazon is obviously the main player in this area, and according to the predictions, by 2021, Amazon's market share will account for 50 percent of the entire e-commerce retail market in the US.

Amazon’s dominance leaves other businesses looking for ways to compete with cost-effective technologies that enable low prices and a high-quality customer experience.

In recent years, there has been an increase in the awareness of artificial intelligence. There is no doubt that this technology can help perform complex calculations as well as optimize and solve numerous problems in many areas.


Artificial intelligence and machine learning based on historical information help companies predict the future, such as the number of deliveries per day, the number of deliveries in each specific area, the busy and less busy times, and many other critical parameters and patterns essential for optimal route planning. Combing information received from real-time orders with AI models based on historical data allows companies to plan much more efficient routes, which is the key for a business to reduce its operational costs, offer accurate delivery times, and increase customer satisfaction.

The PickPack platform uses unique algorithms based on artificial intelligence and machine learning\deep learning to aid with route planning and optimization, providing a highly effective solution for the last-mile challenge.


Our experience shows that our customers double their efficiency by using our AI-based solution instead of the traditional platforms they have used in the past.